Module 1: Introduction to Tours & Travels and Team Leader-Travel
Unit-1 Objectives and Benefits of the Incredible life Academy
- The Incredible life Academy Goals
- Employment Opportunities
- Economic Growth and Productivity
Unit-2 Tourism and Hospitality Industry Overview:
- Introduction to the Industry
- Sub-sectors in Tourism and Hospitality
- Economic Significance
Unit-3 Job Role and Opportunities as a Team Leader - Travel:
- Responsibilities of a Team Leader
- Career Advancement Opportunities
- Growth in the Tourism Industry
Unit-4 Basic Terminologies in Tours and Travel:
- Travel Agency Jargon
- Tourism Industry Vocabulary
- Essential Terms for Travel Professionals
Unit-5 Standard Business Etiquette in Tours and Travel:
- Professional Communication
- Client Interactions
- Industry-Specific Etiquette
Module 2: Perform Team Management Activities
Unit-1 Significance and Procedure of Preparing Work Schedules and Duty Roster:
- Importance of Work Schedules
- Efficient Duty Roster Planning
- Balancing Workload and Responsibilities
Unit-2 Effective Ways to Delegate and Debrief Team Tasks:
- Delegation Strategies
- Structured Debriefing Processes
- Enhancing Team Efficiency
Unit-3 Employees' Performance Parameters:
- Defining Performance Metrics
- Setting Clear Expectations
- Monitoring and Evaluation
Unit-4 Significance of Implementing New Initiatives for Team Performance Improvement:
- Identifying Improvement Areas
- Introducing Innovative Strategies
- Encouraging Continuous Learning
Unit-5 Various Methods to Monitor Staffing Levels:
- Staffing Level Assessment
- Analyzing Workload Trends
- Resource Allocation Strategies
Unit-6 Procedure for Conducting Team Meetings, Orientations, and Trainings:
- Planning and Structuring Team Meetings
- Onboarding Orientations
- Effective Training Sessions
Unit-7 Team Management and Conflict Management Techniques:
- Establishing Team Cohesion
- Conflict Resolution Strategies
- Fostering a Positive Team Culture
Unit-8 Effective Ways to Give Constructive Feedback:
- Providing Constructive Criticism
- Feedback Delivery Techniques
- Promoting Growth and Improvement
Module 3: Perform Guest Management Activities
Unit-1 Elaboration of Guest Management Process:
- Guest Arrival and Registration
- Room Allocation and Amenities
- On-site Services and Assistance
Unit-2 Significance of Ensuring Guest Well-Support:
- Guest Comfort and Satisfaction
- Personalized Assistance
- Building Positive Guest Experiences
Unit-3 Procedure to Address Guest Issues:
- Establishing Effective Communication Channels
- Identifying and Resolving Guest Concerns
- Providing Timely Solutions
Unit-4 Importance of Maintaining Consistently High-Quality Guest Service Delivery:
- Service Standards and Expectations
- Training Staff for Service Excellence
- Continuous Improvement Strategies
Unit-5 Effective Ways to Collect Guest Feedback:
- Guest Surveys and Questionnaires
- Feedback Forms and Digital Platforms
- Personalized Feedback Sessions
Unit-6 Significance of Dealing with Guests' Queries and Complaints Timely:
- Quick Response to Guest Queries
- Resolving Guest Complaints
- Implementing Remedial Actions Promptly
Module 4: Monitor Operational Activities
Unit- 1 Policies and SOP for Travel Bookings:
- Establishing Booking Policies
- Developing Standard Operating Procedures (SOP)
Unit- 2 Significance of Following Latest Processes for Ticketing, Visa, and Insurance:
- Adhering to Current Procedures
- Ensuring Compliance with Regulations
- Completing Tasks Efficiently
Unit- 3 Vendor Management Process:
- Selecting and Evaluating Vendors
- Negotiating Contracts and Terms
- Monitoring Vendor Performance
Unit- 4 Importance of Tracking Updates and Offers from Transport Providers:
- Staying Informed about Transportation Offers
- Capitalizing on Cost-Efficient Options
- Enhancing Travel Budget Management
Unit- 5 Procedure for Travel Bookings, Visa, and Insurance Arrangements:
- Booking Workflow
- Visa Application Process
- Insurance Coverage Procedures
Unit- 6 Effective Travel Business Management Strategies:
- Business Planning
- Marketing and Client Acquisition
- Financial Management
Unit- 7 Application and Operating Procedure of Latest Booking, Payment, and GDS Systems:
- Utilizing Booking Platforms
- Secure Payment Methods
- Global Distribution System Integration
Unit- 8 Importance of Ensuring Bookings Align with Standard Operating Procedures:
- Consistency in Booking Processes
- Compliance with Industry Standards
- Streamlining Operations
Module 5: Manage Budgetary and Sales Operations
Unit -1 Importance and Methods of Maintaining Financial Records for the Travel Department
- Financial Record-keeping Significance
- Accounting Methods for Travel Operations
- Compliance and Auditing
Unit-2 Elaboration of Budget Management and Monitoring Process:
- Creating Travel Budgets
- Monitoring Expenditures
- Budget Adjustments and Optimization
Unit-3 Importance of Implementing Alternatives and Innovative Ideas for New Business:
- Adapting to Market Changes
- Creative Business Strategies
- Diversification for Business Growth
Unit-4 Procedure to Prepare Financial and Sales Reports:
- Generating Financial Statements
- Sales Report Compilation
- Analyzing Performance Metrics
Unit-5 Effective Techniques of Cross-selling and Upselling in Tour Packages:
- Cross-selling Strategies
- Upselling Techniques
- Maximizing Revenue through Package Enhancements
Module 6: Promote Effective Communication and Service Standard
Unit-1 Importance of Professionalism, Etiquette, and Ethical Behavior at the Workplace:
- Professional Conduct
- Workplace Etiquette
- Ethical Standards
Unit-2 Importance of Maintaining Hygiene and Wearing Designated Uniform:
- Hygiene Practices
- Uniform Compliance
- Image and Brand Representation
Unit-3 Importance of Effective Communication:
- Clear and Concise Communication
- Interpersonal Communication Skills
- Resolving Communication Barriers
Unit-4 Importance of Guest Satisfaction and Guest Feedback:
- Guest-Centric Approach
- Feedback as a Performance Metric
- Continuous Improvement through Feedback
Unit-5 Procedure and Policy of Handling Complaints and Feedback Constructively:
- Constructive Complaint Handling
- Feedback Processing Protocols
- Implementing Policy Guidelines
Unit-6 Different Ways to Enhance Guest Experience:
- Personalized Service
- Anticipating Guest Needs
- Surprise and Delight Initiatives
Unit-7 Various Ways to Handle Team Members:
- Leadership Strategies
- Team Building Techniques
- Conflict Resolution Approaches
Unit-8 Different Ways to Provide Feedback to Team Members:
- Constructive Feedback Techniques
- Performance Reviews
- Developmental Feedback
Unit-9 Importance of Gender and Age Sensitivity:
- Diversity and Inclusion
- Age-Appropriate Interactions
- Gender-Neutral Policies
Unit-10 Gender and Age-Specific Requirements of Guests:
- Customizing Services Based on Demographics
- Tailoring Guest Experiences
- Age and Gender Considerations
Unit-11 Specific Needs of People with Disabilities:
- Accessibility Accommodations
- Sensitivity Training
- Inclusive Guest Services
Unit-12 Standard Policy to Prevent Sexual Harassment at Workplace:
- Creating a Safe Work Environment
- Zero-Tolerance Policies
- Reporting and Resolution Procedures
Unit-13 Importance of Timely Submission of Guests' Feedback:
- Real-Time Feedback Analysis
- Continuous Service Improvement
- Guest Relationship Management
Module 7: Organizational Confidentiality and Guest’s Privacy
Unit-1 Significance of Ensuring Organizational Confidentiality and Guest Privacy:
- Importance of Confidentiality
- Protecting Guest Privacy
- Trust and Reputation Management
Unit-2 Intellectual Property Issues and Policies Affecting Organization and Guest Privacy:
- Identification of Intellectual Property (IP)
- Guest Privacy in IP Policies
- Legal Implications
Unit-3 Procedures to Protect Against Infringement of Intellectual Property Rights (IPR):
- Recognizing Infringement
- Reporting Infringement
- Legal Actions and Remedies
Unit-4 Usage, Storage, and Disposal Procedures of Confidential Information:
- Secure Information Handling
- Data Storage Guidelines
- Confidential Information Disposal Protocols
Module 8: Monitor Health and Safety Standard
unit -1 Concept and Importance of Personal and Workplace Hygiene:
- Personal Hygiene at Work
- Workplace Hygiene Practices
- Impact on Health and Productivity
unit -2 Procedure to Maintain Personal Hygiene:
- Daily Personal Hygiene Practices
- Grooming Standards
- Health and Wellness Routines
unit -3 Compliance Norms for Workplace Cleanliness and Sanitization:
- Establishing Cleanliness Standards
- Sanitization Procedures
- Adherence to Regulatory Guidelines
unit -4 Standard Safety Procedures for Handling Tools, Material, and Equipment:
- Tool Handling Protocols
- Material Handling Safety
- Equipment Usage Guidelines
unit -5 Purpose and Usage of Personal Protective Equipment (PPE):
- Identifying PPE Requirements
- Correct Usage of PPE
- Ensuring Personal Safety
unit -6 Importance of Preventive Health Check-ups Organized by the Company:
- Employee Wellness Initiatives
- Preventive Health Screening
- Health Maintenance Programs
unit -7 Components of the First-Aid Kit:
- Essential First-Aid Supplies
- Emergency Response Tools
- First-Aid Kit Maintenance
unit -8 Methods to Minimize Accidental Risks and Potential Hazards:
- Hazard Identification
- Risk Mitigation Strategies
- Emergency Response Planning
unit -9 Different Safety Warning Signs and Labels at the Workplace:
- Visual Communication for Safety
- Warning Sign Recognition
- Compliance with Safety Labels
unit -10 Ways to Segregate Different Types of Waste at the Workplace
- Waste Segregation Practices
- Recycling and Disposal Guidelines
- Environmental Sustainability
unit -11 Procedure to Report Accidents and Health-related Issues as per SOP:
- Accident Reporting Protocols
- Health Issue Reporting Procedures
- Following Standard Operating Procedures