Terms and Conditions of Service
Incredible Life Academy Private Limited
Last updated: 10 September 2026
These Terms govern every purchase made on https://theincredible.life, including courses, digital tools, websites, hosting and monthly retainers. By paying — through Razorpay, UPI, card, net banking or any other method we accept — you agree to these Terms.
- Legal entity and contact
Legal name: Incredible Life Academy Private Limited (“ILA”, “we”, “us”)
Website: https://theincredible.life
Founder Director: Dr Syed Wali Khaled
Email: swk@live.in
India telephone: +91 96496 44555 / +91 82092 92711
Operating / registered office:
Incredible Life Academy Private Limited
Type-4 L, Block No. 2, Sector-9, Vidhyadhar Nagar,
Jaipur, Rajasthan, India 302039
Governing law: Laws of India. Courts at Jaipur, Rajasthan have exclusive jurisdiction.
A Contact Us request sent to the email or numbers above is answered on business days, Monday to Saturday, 10:00 a.m. to 5:00 p.m. IST.
- Products and services
We sell the following. Live descriptions and starter prices are published at https://theincredible.life/products.html and on individual tool pages.
- Educational programmes
Courses, masterclasses, credentials, Curated Journey programmes and community programmes in tourism, hospitality, entrepreneurship, coaching, research and personal growth, delivered online, offline or hybrid.
- One-time digital products (Incredible Life Products)
Including but not limited to: Webinar Timer (ILP-001), Niche Finder (ILP-002), Self-Assessment Tool (ILP-003), Status Tracker (ILP-004), Product Brochure (ILP-005), Webinar Registration Funnel (ILP-006), Community Inner Circle Funnel (ILP-007), Smart Web Presence / website (ILP-008), and named bundles such as the Live Session Kit (ILP-KIT-LIVE).
- Monthly retainers
Including social media management, podcast production, explainer videos, AI web chat, AI calling, sales-funnel care and operations tracking.
- Domains, hosting and site care
Domain registration, web hosting, business email, SSL, website security, managed WordPress hosting, servers and website builders, provisioned through our partner panel.
Digital items are delivered by email, download, hosting folder or staging URL. They are not physical goods handed to a courier, except where a print brochure is expressly ordered.
- Pricing
Prices are stated in Indian Rupees (INR) on the product page, invoice or payment screen.
Unless the payment screen says otherwise, prices are exclusive of GST and other statutory levies. GST, if applicable, appears on the tax invoice.
Third-party costs (domain registry fee, extra mailboxes, ad spend, telephony minutes, paid SaaS) are extra and billed at cost.
The amount you confirm on Razorpay / UPI is the amount payable for that order.
Course fees may be paid in full or in instalments if we agree that in writing at enrolment. Failure to complete an agreed instalment plan may end access to the programme and to any placement or refund undertaking tied to that programme.
We may change list prices on 30 days’ notice for new orders. A price already paid is not changed for that order.
- How an order is placed
You select a Product ID or course, pay the stated amount, and send any briefing pack we request (logo, offer text, access). Payment, whether full or partial, is acceptance of these Terms. Work or access starts after funds have cleared and any required briefing pack has been received.
If you do not agree with these Terms, do not pay and do not use the service.
- Delivery / shipping policy
(minimum and maximum timelines)
There is no courier shipment for standard digital products. Delivery means we hand over the working file, folder, staging URL, login or course access.
Offering — Minimum — Maximum
Webinar Timer (ILP-001) — 24 hours after briefing — 48 hours
Self-Assessment (ILP-003) — 4 business days — 6 business days
Niche Finder, Status Tracker, Inner Circle Funnel — 5 business days — 7 business days
Product Brochure, Webinar Funnel — 7 business days — 10 business days
Website — Starter — 10 business days — 14 business days
Website — Practice — 14 business days — 18 business days
Domain / hosting / email / SSL — same day — 48 hours after payment and domain choice
Monthly retainers — setup — 3 business days — 10 business days (see the product card)
Course access — immediate after payment, or by the announced batch start date — 7 business days if manual enrolment is required
Print brochure (if ordered) — 7 business days after PDF sign-off — 15 business days within India
“Business days” means Monday to Friday, excluding Indian public holidays. The clock starts when both payment and the briefing pack (if needed) are in. If you delay materials by more than 10 business days, we may reschedule and charge a 10% restart fee.
- Refunds and cancellations
Write to grow@theincredible.life; swk@live.in with your Razorpay / UPI payment reference and Product ID or course name.
6.1 Digital one-time products (tools, funnels, sites, kits)
Full refund if you cancel within 48 hours of payment and we have not started customisation.
After customisation has started, the fee is not refunded; we complete the agreed scope.
Domain names already registered at the registry are not refundable.
6.2 Monthly retainers
Setup fees are not refunded once configuration has begun.
Unused days in a month that has already started are not refunded.
Minimum term is three months unless the product card says otherwise. After that, 30 days’ written notice.
Under-performance of a campaign is not a refund if we delivered the agreed scope.
6.3 Courses and training
Refunds are considered only where the published course promise was not delivered.
The student must write to us within 30 days of the course end date, with a short note of what was missing.
We may ask for evidence of attendance, assignment submission and reasonable effort.
No refund for change of mind, lack of time, missed live sessions the student could have attended, personal circumstances, or failure to complete assignments.
If a refund is approved it may be full or partial, after deduction of classes or materials already used and reasonable administrative cost.
6.4 How an approved refund is paid
Approved refunds are initiated within 5 (five) working days of our written approval. The amount is credited back to the original payment instrument. Banks and UPI apps typically post the credit within 5–7 working days after we initiate it. We do not control the receiving bank’s posting time beyond that window.
All refund decisions by ILA are final for that request, subject to applicable Indian consumer law.
6.5 Chargebacks
If you open a chargeback while a refund request is open, we may pause the refund and respond with the order record.
- Cancellation by you or by us
You may cancel an unused one-time order within 48 hours as in 6.1. Monthly work may be cancelled after the minimum term with 30 days’ notice.
We may cancel or suspend an order if payment fails, required information is not supplied, the request is unlawful, or the student or client breaches these Terms. If we cancel before work or access has begun, an unused prepaid amount is refunded under 6.4. If we terminate for the student’s or client’s breach after work or access has begun, we may retain the fee already paid.
- Usage rights and intellectual property
You receive a commercial licence to use finished tool and website work for your own brand. You may not resell our engines (timer core, matcher, chat or calling stack) as a competing product.
All course materials, strategies, templates, recordings, trademarks and proprietary processes remain the exclusive property of ILA. Enrolment grants a limited, non-exclusive, revocable licence to use those materials for personal, non-commercial educational use only. Unauthorised reproduction or distribution is a breach of these Terms.
Frameworks and content you already owned stay yours.
- Confidentiality
Course materials, internal methods, templates and other resources we supply are confidential. You will not share, copy or publish them without our written consent, and you will delete copies if we ask after the programme ends.
- Non-compete (training programmes)
A student agrees not to create or offer a competing course or programme that uses ILA’s proprietary curriculum for one (1) year after that training ends. This clause does not stop a client from running their own coaching or travel practice with tools they purchased from us.
- Your responsibilities
You warrant that lists, testimonials, music, photos and claims you supply are lawful. You will not ask us to send spam, call DND numbers, or invent credentials. TRAI, GST, consumer and advertising compliance for your practice remains yours.
Success in any programme depends on your own effort. ILA does not guarantee income, placement, admission or a specific business result. Mentorship is guidance, not a substitute for your decisions.
- Privacy
We use your name, email, phone and payment reference to deliver the order, raise the invoice and support the product. We do not sell your data. Payment card data is handled by Razorpay, not stored on our servers.
- Training programmes — extra terms
These clauses apply to courses, credentials and Curated Journey programmes.
13.1 Scope and term
ILA delivers the enrolled programme online, offline or hybrid for the duration stated at enrolment. If a student fails an assessment, ILA may allow up to two further attempts at its discretion.
13.2 Eligibility
Unless a programme page says otherwise, a student should be at least 18 years of age and able to follow the programme in English. Programmes that include placement in India may also require lawful authorisation to work in India. Digital tools and websites may be purchased by professionals outside India.
13.3 Platform
Students receive access to the learning platforms, group or one-to-one sessions and community channels stated for that programme, for the stated duration. Students must follow the published guidelines and take part in scheduled sessions.
13.4 Non-assignment
A student may not transfer or assign course access or materials to another person.
13.5 Publicity
ILA may use testimonials and success stories to describe its programmes unless the student asks in writing to opt out.
13.6 Non-disparagement
Complaints should be sent privately to swk@live.in so they can be resolved under section 18. Public statements that are false or defamatory remain subject to applicable law.
13.7 Curated Journey programmes
Curated Journeys are designed from goals the student shares in writing. Extra fees apply and must be paid before that journey starts. Once a Curated Journey has commenced, its fee is not refundable except in the exceptional cases in section 6.3. Content created for that journey remains ILA intellectual property and is for the student’s personal development only. A material change of objectives after start may attract a further fee or may be declined. ILA may end a Curated Journey without refund if the student breaches these Terms or conducts themselves in a way that defeats the journey.
- Indemnity
You agree to indemnify ILA, its employees and affiliates against claims, damages or losses arising from your misuse of materials, your content, or your breach of these Terms.
- Limitation of liability
ILA is not liable for indirect, incidental or consequential loss, including loss of income or opportunity.
ILA is not liable for outages of Zoom, Meta, WhatsApp, Google, telecom networks or domain registries, or for results that depend on your list, offer or ad spend.
Tools and training are business and educational aids, not legal, medical, financial or certified psychometric advice.
ILA’s total liability for any order is limited to the fees you paid for that product or, for a retainer, the current period fee.
- Force majeure
ILA is not liable for delay or failure caused by events beyond its reasonable control, including acts of God, government restrictions, internet outages, pandemics and similar events.
- Changes, severability and entire agreement
ILA may update these Terms. The version on this page on the date you pay applies to that payment. Continued use after notice of an update is acceptance of the update. If you do not agree, stop using the service and write to us.
If one clause is held invalid, the rest remain in force.
These Terms are the entire agreement for the purchase and supersede prior discussions, except a signed statement of work that expressly varies a clause.
- Dispute resolution
Parties will first try to resolve a dispute in writing. If that fails, the dispute shall be referred to binding arbitration in Jaipur, Rajasthan, under the laws of India. Each party bears its own arbitration costs. Subject to that, courts at Jaipur, Rajasthan have exclusive jurisdiction.
