Module 1. Introduction to the Tours and Travel Industry and Tour Guide
- 1.1 Overview of the Tours and Travel Industry and the Role of a Tour Guide
Module -2. Initiate Tour Guide Operations
- 2.1 Prepare for Tour Guide Operations
- 2.2 Engage Effectively with Tourists
- 2.3 Ensure Tourist Safety During Operations
- 2.4 Manage Invoice Preparation and Payment Receipts
Module-3.Drive Customers to the Destination
- 3.1 Inspect the Vehicle Before Departure
- 3.2 Execute Driving Activities for Customer Transportation
- 3.3 Adhere to Standard Driving Rules and Regulations
- 3.4 Perform Post-trip and Post-tour Activities
Module-4. Perform Tour Guide Activities
- 4.1 Guide Tourists during Heritage, Religious, and Cultural Tours
- 4.2 Lead Tourists on Leisure and Recreation Tours
- 4.3 Provide Guidance for Cruise Tours
- 4.4 Lead Tours for Desert Exploration
- 4.5 Guide Tourists during Sporting Events
- 4.6 Lead Gastronomical Tours for Food Enthusiasts
- 4.7 Guide Wellness and Medical Tours
Module-5. Ensure Effective Communication and Service Standards at the Workplace
- 5.1 Maintain Clear and Effective Communication
- 5.2 Uphold Professional Etiquette
- 5.3 Deliver Specific Services to Meet Customer Needs
Module-6. Maintain Organizational Confidentiality and Guest’s Privacy
- 6.1 Uphold Organizational Confidentiality and Safeguard Guest Privacy
Module-7. Monitor and Maintain Health, Hygiene, and Safety at the Workplace
- 7.1 Ensure Personal and Workplace Hygiene
- 7.2 Implement Precautionary Health Measures
- 7.3 Adhere to Standard Safety Procedures
- 7.4 Manage Waste Effectively in the Workplace